Where can I park?

Some parking is available on the medical centre grounds, entrance off Grange Road. There is one designated parking place for disabled people. Kerbside parking is available on Mt Eden Road and Grange Road.

How do I pay an account?

If you have received an account or text advising you of your account balance you can make payments to: ASB Bank 12 3209 0378710-00. Please enter the invoice number and name for reference.

How much does it cost to see the doctor? Are there any other charges?

Click here for our standard fees for a 15 minute appointment. There may be additional charges for procedures and materials used.

What if I am worried about my health but can’t afford to pay the doctor’s fee?

Our primary concern is for your health and well-being. If you are concerned about how you will pay for your medical care at Mt Eden Medical Centre, please discuss this with your doctor or the Practice manager, who will explain the options available.

How can I make you my regular doctor?

Our receptionists will organise this for you. Please talk to them about enrolment or download our enrolment form.

Who do I see when my doctor is away?

At Mt Eden Medical Centre we are able to provide continuity of care even when your usual doctor is away. You can choose to see any of our doctors, all of whom work permanently at Mt Eden Medical Centre. If you are not sure who you should see, our Practice Nurses will be happy to advise you.

Do the doctors do house calls?

In most circumstances, we are able to provide better care when patients come to the Medical Centre. However, our doctors may do house calls when that is the best option. Please ask to speak to one of our nurses, if you think a house call may be necessary.

Will the GP talk to other people such as family members or my insurance company about me?

The information you share with your GP will not be shared with anyone without your permission. We will contact you if anyone asks for information about your healthcare.

What is MyIndici?

MyIndici helps Mt Eden Medical Centre's patients communicate with us to book appointments, request repeat prescriptions, view lab test results, directly message us and access other healthcare information at any time that is convenient and without needing to telephone our receptionists.

MyIndici is fully integrated with Mt Eden Medical Centre's Practice Management System software (called Indici).

MyIndici is only available for patients aged 16 years or older.

MyIndici cannot be accessed from overseas for security reasons.

Is my health information secure and private on MyIndici?

Indici is a cloud-based software system, which means that our patients’ healthcare data is stored offsite and transferred via the internet.  Independent security testing by Aotearoa/New Zealand company   Cyber Research NZ Ltd has confirmed that no data is held outside Aotearoa/New Zealand and there are procedures to verify that data is only accessed by those authorised to do so. This testing is repeated on a regular basis. Read more in our Indici privacy statement and the MyIndici Terms and Conditions.

How do I use MyIndici?

MyIndici is available to patients enrolled at Mt Eden Medical Centre. To register to use MyIndici, contact our receptionists. Once registered, you can use MyInidici with any web browser or install the MyIndici app on your phone.

Can I see family members' health information on MyIndici?

You can book appointments for other family members who are listed in your medical records. You may request access to the records of your children 12 years and under. With their consent, you can request access to the records of other dependent family members.

Can I book appointments with any Mt Eden Medical Centre doctor using MyIndici?

Yes. We prefer that you book with your usual doctor or their Associate doctor. However, you can book with another doctor by clicking on the My Provider box and selecting "Provider", then choosing the doctor you wish to see.

Do you have weekend or night-time appointments?

The medical centre is open until 5:45pm Monday to Friday.

Can I bring other people with me when I see the GP?

Yes, of course. We understand that you might feel more comfortable having someone with you.

What happens if I need help after-hours?

When the Medical Centre is closed, our telephone is answered by an experienced nurse who will advise you on the best course of action to take.

Urgent after hours care is available at: White Cross Accident & Urgent Medical - Ascot 24/7.

After hours virtual consultations with a GP are available online at CareHQ.

Why is my GP often not ready to see me on time?

We do our best to keep to appointment times. However, we place priority on giving each patient the attention they need and it is often difficult to anticipate how long this will take. Sometimes the doctors have to look after someone urgently or liaise with the hospital before they can see you. Please let our receptionists know if you are concerned about the amount of time you have been waiting.

Can you let me know if my doctor is running late?

Unfortunately, it is very difficult to predict this more than a few minutes in advance. A doctor may run late due to an emergency, for example, and then be back on time quickly due to a late cancellation.

Tell me about your On-line bookings.

Our on-line booking system lets you see when your doctor has appointments available by clicking on the button on our homepage. It is available 24/7.

You need to be registered on our patient portal, MyIndici. Please contact our receptionists if you need help registering.

Online appointments are only available for standard 15 minute appointments with a doctor.

You can enter the reason for your appointment if you wish, but please be aware that this is visible to our receptionists.

Parents can make appointments for family members.

Please ring our receptionists if:

• you require an appointment on the day, and none appears available. We do reserve some urgent appointment slots.

• you are booking for childhood immunisations, including the 6 week check.

• you need a special longer appointment for a medical exam eg. insurance or immigration medical, driving or diving medical, minor surgery, IUCD, WellMan/WellWoman comprehensive check-ups etc.

• you need to make an appointment with our nurses.

• you have any questions or you are unsure about the type of appointment you need

Why do I have to see the doctor for my repeat prescription?

Sometimes repeat prescriptions are available without having to see the doctor. In many circumstances it is in your best interests for the doctor to be able to re-assess your condition in case medication changes are necessary.

Why is there a charge for repeat prescriptions?

Providing a repeat prescription can involve work by a receptionist, a nurse and your doctor.

How do I request a repeat prescription?

You are best to do this through our MyIndici patient portal or by using our web form. You can also ring our nurses.

How do I find out about test results?

We will contact you if your test results show something wrong. You can also view your lab results online, using our MyIndici patient portal. If you would like to be able to do this, please let us know and we will help you with the procedure.

We do not routinely contact you with normal results but you are welcome to ring or email our nurses if you are wondering about your results. nurses@memc.co.nz

Do you provide maternity services?

We provide care free of charge within the first twelve weeks of pregnancy and will help you find an obstetrician or midwife.

Our doctors may discuss using an AI medical scribe during your consultation. This allows accurate documentation and frees your doctor to focus on talking with you.

We value your privacy and are confident that none of your data leaves our practice. Your doctor will ask your consent before using this tool.

See here for more information.

What should I do if I have a complaint?

We strive to provide the best general practice care that we can. If you have any complaints about the treatment or service you have received from us, we would really like to know. It is our experience that most concerns can be resolved to everyone’s satisfaction by talking to our Practice Manager or to your GP. Do not hesitate to talk to us about any issues that are concerning you. Beyond that, we encourage you to provide full details of your complaint in writing to us as soon as possible so we can fully investigate your complaint. Click here to see our full complaints procedure, or here to download the complaints pdf form.